Ecodesign of the appointment scheduling solution

In 2020, Sopra Steria worked on a B2C/B2B appointment scheduling solution.
The first analysis led to:

• Better consideration of customer needs allowed to streamline operations, leading both to better customer experience and a lesser use of resources
• Optimisation of data stored
• No new systems architecture

Key figures

Annual gain for 300 000 users:

• 4 200 L of water
• 30Kg CO2 emission saved
• 42 000 requests reduction

Beyond the numbers

Better customer experience.